3.     Customer service:  When the only utility available has lousy customer service, nobody is surprised.  They don’t even pretend to care – they know they have you over a barrel.  With all these new players in town, however, it’s a slap in the face to be treated like royalty until you’ve signed on the dotted line and now they won’t even return your calls or the person on the phone can’t string three English words together or if he does speak English, he’s brand new and panicking trying to pull up your account information.
The two most common distinctions between customer classes are load size and usage profile. In many cases, time-of-use (TOU) and load factor are more significant factors than load size. Contribution to peak-load is an extremely important factor in determining customer rate class. Consumer loads may be characterized as peak, off-peak, baseload, and seasonal. Utilities rate each load differently, because each has different implications for a power system.
1 Seasonal and Weighted Supply Price Information may change slightly beginning in February, June and October due to scheduled changes in the Rider 8 and Rider 1 Adjustments, and Transmission charges (June). The Supply Price for October 1, 2019 through May 31, 2020 will be set in May 2019.​​ A Type II comparison is not determined as these rates change every three months.​ ​ ​
As an Exelon company, Constellation Energy is part of one of the biggest — and historically most polluting — corporations in North America. Given Exelon’s vast production energy, ranking on the PERI Toxic 100 list is perhaps not that surprising. The good news is that Exelon is upfront about its room for eco-friendly improvement and make it easy for Constellation customers to go green, too.
Let's look in National Grid's service area: In the 13473 ZIP code, National Grid charges 6 cents per kilowatt hour (kWh). ChooseEnergy.com, as of March 19, offered a number of plans from trusted providers that can beat that rate. One two-year plan locks in an energy supply rate of 5.28 cents/kWh. Assuming monthly usage of 595 kWh - the state average, according to the federal Energy Information Administration - a National Grid customer purchasing that plan would save $103 over the term, more than offsetting the three-year delivery rate hike proposed by the utility.

It’s worth noting that you can switch for free with no exit fee 42-49 days before the end of your contract. Under Ofgem’s standards of conduct, energy firms have to give you between 42 and 49 days’ notice of your tariff ending. You can use this time to decide whether to stick with them, or switch. If you decide to switch, you won’t be charged an exit fee.
Net metering is another billing mechanism that supports the development of renewable power generation, specifically, solar power. The mechanism credits solar energy system owners for the electricity their system adds to the grid. Residential customers with rooftop PV system will typically generate more electricity than their home consumes during daylight hours, so net metering is particularly advantageous. During this time where generation is greater than consumption, the home’s electricity meter will run backwards to provide a credit on the homeowner’s electricity bill.[3]
2.     Fraud:  Too many people have been victimized by glib sales reps with promises of cheap electricity flowing in an unending stream only to discover that, as is so often true, “it ain’t necessarily so”.  They’ve been locked into unwanted term contracts or there’s a catch – some utilities will give you the great rate only if you meet a usage minimum; basically, the “rate” is, in actuality, a “bulk purchase” discounted fee – or they paid a deposit never to hear from the rep again.
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